I. Maximize: Utilizing ECQ for Tourism Enterprise (April 14-16, 2020)
Brief Description
This 6-hour program, divided to 2-hour session for 3 days will enable participants to monitor, evaluate and learn from their past and present situations to prepare themselves better for the future. The online webinar features some group sessions, but the emphasis is on practical exercises sent via group/private message. The program also offers many opportunities to work on current, real-life management problems. It will also provide them tools and methodologies to plan and prepare for post-ECQ/Post-COVID-19 situation.
Participants
Managers and/or owners, supervisors and other workers of tourism enterprises such as tourist accommodation facilities, travel and tour operators, MICE facilities, food establishments and other tourism related enterprises, tour guides and other tourism front-liners.
Trainer
Martin Aguilar is the founder and Chief Consultant of The Filipino Hospitality, a consulting, marketing and training firm on tourism and hospitality. He is a Certified Management Consultant and a Six Sigma Black Belt. He is also an ASEAN Master Assessor on Front Office labor division and is currently the Mutual Recognitions Arrangement for Tourism Professionals (MRA-TP) Consultant for the ASEAN Secretariat.
Session Schedule via Zoom
Day 1
Date/Time: April 14, 2020, 2:00 p.m. to 4:00 p.m.
Topic:
- Introduction and house rules
- ECQ Business Tips - How to Maximize time for Tourism Enterprises
- An overview on the MEL (Monitoring, Evaluation and Learning) Framework as a tool
- Explanation of the Individual Exercise
Speaker: Martin Aguilar
Day 2
Date/Time: April 15, 2020, 2:00 p.m. to 4:00 p.m.
Topic:
- Online Registration (via Zoom Waiting Room)
- Review of Day 1 and Discussion of Individual Monitoring Exercise
- Overview on Evaluation as a tool
- The Importance of Evaluation and Understanding the MEL Cycle
- Key Elements of MEL and an Introduction to Learning
Speaker: Martin Aguilar
Day 3
Date/Time: April 16, 2020, 2:00 p.m. to 4:00 p.m.
Topic:
- Online Registration (via Zoom Waiting Room)
- Review of Day 2 and Facilitate Q&A
- Understanding the Importance of Learning for Tourism Enterprises
- Exercise on Basic Strategic Planning for Tourism (Applying learnings from MEL Framework)
Note: Groupings to be divided via Zoom Breakout Digital Rooms - Group Representatives to present (10-15 mins each)
- De-Briefing, Training Summary and e-Pictorial
Speaker: Martin Aguilar